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Health insurance in Jacksonville, FL: What changed for Cigna and Florida Blue members?

The short answer

Baptist Health and Cigna signed a multi-year agreement on September 23, 2026, so Cigna members can use Baptist again. Separately, Cigna is leaving Florida's ACA marketplace for 2027, so marketplace members need a new plan. Florida Blue, based in Jacksonville, has proposed higher 2027 rates, which are not final.

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Reviewed by the licensed agents at Health Insurance Solutions in Orlando, Florida.

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What happened between Baptist Health and Cigna?

Cigna ended its agreement with Baptist Health in 2026, and Baptist Health told Cigna members it could leave them without in network access to its hospitals. News reports describe a standoff of nearly three months. On September 23, 2026 Baptist Health announced a multi-year agreement with Cigna that restores in network access for Cigna members, effective immediately.

If you paid out of network prices at Baptist during the gap, ask your Cigna plan and Baptist Health's billing office how those claims are handled.

Does the Baptist deal help if I have a Cigna marketplace plan?

Not for 2027. Cigna told state regulators it is leaving the Florida marketplace for 2027, so Cigna marketplace members must choose a different insurer during open enrollment. Cigna's Florida marketplace plans were sold in 11 counties in 2026. The Baptist agreement still matters for people who get Cigna coverage through an employer.

Other Florida marketplace changes: Aetna left at the end of 2025, and Sunshine State Health Plan has filed to leave for 2027. Its members move to an Ambetter plan from the same parent company unless they choose another plan.

How much more will Florida marketplace plans cost in 2027?

Proposed 2027 average rate changes for Florida marketplace insurers (RateReview.HealthCare.gov, as reported by Healthinsurance.org)
InsurerProposed change
Blue Cross Blue Shield of Florida (Florida Blue)26%
Health Options (Florida Blue HMO)9.8%
UnitedHealthcare30.2%
Wellpoint (Simply Healthcare)17.3%
AvMed9.8%
Oscar Insurance Company of Florida4.2%
Ambetter (Centene)3.9%

These are proposed averages before tax credits, from filings that were heavily redacted in early August. Final rates differ by plan and county. Compare actual 2027 prices when they are posted, because the cheapest insurer last year may not be the cheapest this year.

What does the marketplace look like in Duval County?

Duval County marketplace plan selections for 2026 (CMS)
MeasureDuval County
People who picked a plan186,404
Received a premium tax credit94.3%
Average monthly premium before credits$760
Average monthly premium after credits$99
Paid $10 a month or less after credits48.4%
Picked a silver plan63.3%

Silver plans were the choice of nearly two in three Duval enrollees. That makes sense: if your income is low enough, silver plans come with extra savings on deductibles and copays that bronze and gold plans do not.

Census estimates put Jacksonville at 1,017,689 residents, 14.9% age 65 or older, and 13.0% of people under 65 without health insurance.

How can a Jacksonville agent help?

Florida Blue is the largest insurer in Florida and has its headquarters in Jacksonville, so many neighbors assume it is the only choice. An agent can price Florida Blue next to other carriers for your doctors and drugs, and explain whether a lower premium is worth a smaller network.

Health Insurance Solutions agents are licensed in 22 states and help by phone and online. Marketplace plans cost the same with or without an agent, so the comparison does not add to your premium.

Insurers and hospitals mentioned

Explore the organizations or brands discussed in this article. A mention does not mean every plan or location is covered.

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Common questions

Is Baptist Health in network with Cigna now?

Yes. Baptist Health announced a multi-year agreement with Cigna on September 23, 2026 that restores in network access for Cigna members, effective immediately.

Is Cigna leaving Florida for 2027?

Cigna is leaving the Florida ACA marketplace for 2027. Cigna marketplace members must pick a new plan. Employer coverage through Cigna is separate.

How much will Florida Blue cost in 2027?

Florida Blue proposed a 26% average increase for Blue Cross Blue Shield of Florida plans and 9.8% for Health Options plans. These are proposals before tax credits. Final prices vary by plan and county.

Where is Florida Blue based?

Florida Blue is headquartered in Jacksonville and is an independent licensee of the Blue Cross and Blue Shield Association.

Sources

Rules change. Confirm dates and eligibility with your marketplace, your state Medicaid agency or Medicare before you enroll.

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